PRIVACY POLICY

Last modification: November 17, 2021

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INTRODUCTION

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Pare-brise Glass Guys and our subsidiaries and affiliates (“Company” or “We”) respect your privacy and are committed to protecting it by adhering to this policy.

 

This policy describes:

• How we collect, use, disclose, and protect the personal information of our customers and website users (“you”).

• The types of information we may collect or that you may share when you visit the website www.parebrisegatineau.com (our “Website”).

• Our procedures for collecting, using, storing, protecting, and disclosing this information.​

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Your personal information will be used in accordance with this policy, unless applicable law requires us to do otherwise. We ensure that the personal information we collect about you is appropriate, relevant, reasonable, and used for limited purposes.

 

Canadian privacy laws generally define “personal information” as any information about an identifiable individual, which includes information that can be used alone or in combination with other information to identify, contact, or locate a person.

 

This policy applies to the information we collect, use, or disclose about you:

• On this website.

• In emails, text messages, or other electronic communications between you and this website.

• On mobile or desktop applications that you download from this Website, which enable interactions between you and this Website outside of a browser.

• When you interact with our advertisements and applications on third-party websites and services, provided that such applications or advertisements include links to this policy.

 

The Website may include links to third-party websites, plugins (extensions), services, social media platforms, or applications. Clicking on these links or authorizing these connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or use a third-party plug-in, please keep in mind that these third parties have their own privacy policies and that we accept no responsibility for those policies. We have no control over these third-party websites, so we encourage you to read the privacy policy on each site you visit.

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This policy DOES NOT APPLY to information:

• That you share with or that is collected by a third party (including our subsidiaries and affiliates) through any application or content (including advertising) that may be linked to or accessible on the Website.

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Please read this policy carefully to understand our policies and procedures for collecting, processing, and storing your information. If you do not agree with our policies and procedures, please choose not to use our Website. By accessing or using this Website, you confirm that you understand, accept, and consent to the procedures described in this policy. This policy may be amended from time to time. If you use this Website after we have made changes to it, this will indicate that you accept and consent to them, so please review the policy regularly for updates.

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THE INFORMATION WE COLLECT ABOUT YOU

 

We collect and use various types of personal information from and about you, including:

• Personal information, such as your name, email address, phone number, IP address used to connect to the Internet, username or similar identifier, account or billing information, and any other identifier used to contact you, that we may reasonably use to identify you directly or indirectly.
  
  We offer all users the option to unsubscribe from our marketing mailing lists or to permanently opt out by using the unsubscribe link at the bottom of our emails. 

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• Non-personal information, which does not directly or indirectly reveal your identity or that of a specific individual, such as demographic data, statistics, or aggregated information. Statistical or aggregated data does not directly identify a person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users who access a specific feature of the Website. 

• Technical information, including your login details, browser type and version, time zone settings, browser plug-in type and version, operating system and platform, as well as information about your internet connection, the device you use to access the Website, and usage details.

• Non-personal details about your interactions with our Website, including uniform resource locators (URLs), the clickstream on and through our Website (including the date and time), the products you viewed or searched for, page response times, download errors, time spent on certain pages, page interaction information (such as scrolling, clicks, and mouse-over events), methods used to navigate away from the page, or any phone number used to contact our customer service number.

 

HOW WE COLLECT YOUR INFORMATION

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We use various methods to collect your information, including:

• Direct interactions with you when you provide it to us, for example, by filling out forms or contacting us by phone, email, or other means.

• User contributions. You may also submit information to us that we may publish or display in public sections of the Website or forward to users of another site or to a third party.

• Automated technologies or interactions when you browse our Website. The information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, or other tracking technologies.

•    Third-party or publicly available sources, such as our business partners.

 

THE INFORMATION YOU PROVIDE​

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The information we collect directly from you or on and through the Website may include:

• The information you provide when filling out forms on our Website. This includes information provided during registration before using our Website, when signing up for our services, in posted content, and/or in requests for additional services. We may also ask you for information when you participate in a contest or promotion we have created and when you report a problem with the Website.

• Records and copies of your communications (including email addresses), if you contact us.

• Your responses to surveys we may ask you to complete for research purposes.

• Details of your transactions on our Website and the completion of your orders. You may be required to provide banking information before placing an order on our Website.

• Your search activity on the Website. 

 

You may also provide information to be published or posted (hereinafter, “published”) in public sections of the Website or to be transmitted to users of another site or to a third party (collectively, “User Contributions”). Your User Contributions are posted or transmitted to others at your own risk. Keep in mind that no security measures are perfect. Furthermore, we cannot control the actions of other Website users with whom you may choose to share your User Contributions. We therefore cannot guarantee that unauthorized individuals will not view your User Contributions.

 

INFORMATION COLLECTED THROUGH COOKIES AND OTHER DATA COLLECTION TECHNOLOGIES  

 

When you browse and interact with our Website, we may use cookies or other data collection technologies to collect certain information about your device, your browsing activities, and your habits, including: 

• Details of your visits to our Website, including traffic and location data, logs and other communication data, and the resources you use and access on the Website.

• Information about your computer and internet connection, including your IP address, operating system, and browser.

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We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). To learn more or to opt out of targeted advertising, please review the Digital Advertising Alliance of Canada’s opt-out information to learn how to opt out of behavioral tracking on this Website and how we respond to signals from browsers and other mechanisms that allow consumers to exercise choice regarding behavioral tracking.

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The information we collect automatically consists of statistical data that may include personal information, which we combine with personal information we collect through other means, that you share with us, or that we receive from third parties. This helps us improve our Website and provide a better, more personalized service, including by enabling us to:

• To estimate the size of our audience and its usage patterns.

• To store information about your preferences so that we can tailor our Website to your interests.

• To speed up your searches.

To recognize you when you return to our Website.​

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The technologies we use for automatic data collection may include:

• Cookies. A cookie is a small file stored on your computer’s hard drive. You can refuse cookies by changing your browser settings. However, doing so may prevent you from accessing certain sections of our Website. Unless you have set your browser to block cookies, our system will generate them when your browser is used to access our Website.

• Flash cookies. Certain features of our Website may use locally stored objects (Flash cookies) to collect and store information about your preferences and your browsing activity on our Website. Flash cookies are not managed by the same browser settings as those for browser cookies.

• Web beacons. Pages on our Website and our emails may contain small electronic files called web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow the Company, for example, to count the number of users who have visited these pages or opened an email, and to compile other web-based statistics (for example, tracking the popularity of certain website content and verifying system and server integrity).

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THE USE OF COOKIES OR OTHER TRACKING TECHNOLOGIES BY THIRD PARTIES​

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Certain content or applications on the Website, including advertisements, are provided by third parties, such as advertisers, ad networks and servers, content providers, and app developers. These third parties may use cookies alone or in combination with web beacons or other technologies to collect information about you when you browse our Website. The information they collect may be associated with your personal information, or they may collect other information—including your personal information—about your online activities over time across various websites and other online services. They may use this information to send you interest-based (behavioral) ads or other targeted content. In addition to helping advertisers reach their target audiences, behavioral advertising allows our Website to provide you with free content.

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You can opt out of cookies from multiple third-party ad servers and networks at the same time by using a tool created by the Digital Advertising Alliance of Canada and another created by the Network Advertising Initiative. These websites also provide information about behavioral advertising and how to prevent websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive ads. It means that the network you have opted out of will no longer send you personalized ads based on your preferences and usage habits.

 

We have no control over these third-party technologies or how they are used. If you have questions about a targeted ad or other content, you should contact the responsible provider directly.

 

HOW WE USE YOUR INFORMATION​

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We may use the information we collect about you or that you provide to us, including personal information, to:

• To provide you with our Website and its content.

• To share with you information, products, or services that you request from us.

• To fulfill the purposes for which you provided this information, or those that were disclosed when the information was collected, or other purposes for which you provided it.

• To send you notices regarding your account/registration, including expiration and renewal notices.

• To fulfill our obligations and enforce our rights under any contract with you, including billing, collection, and compliance with legal requirements.

• To keep you informed of changes to our Website or any products and services we offer on it.

• To improve our Website, our products and services, our marketing, or our customer relationships and experiences.

• To enable you to participate in interactive events, on social media, or on our Website.

• To measure and understand the effectiveness of the advertising we show to you and others, and to share relevant advertising with you.

• To assist you in any way when you provide your information.

• For any other purpose to which you consent.​

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We may also use your information to contact you, within the limits of the law, regarding our products and services or those of third parties that may be of interest to you.

 

We may also use the information collected from you to serve targeted ads to our audience. Although we do not disclose your personal information for these purposes without your consent, if you click on an ad or interact with it in any way, the advertiser will consider that you meet its targeting criteria.

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DISCLOSURE OF YOUR INFORMATION​

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We may disclose aggregated information about our users, as well as information that does not identify any individual, without restriction.

 

We may also disclose personal information that we collect or that you provide to us, as described in this privacy policy:

• To our affiliates and affiliated companies.

• In accordance with applicable laws, to a purchaser or other successor in the event of a merger, sale, restructuring, reorganization, dissolution, or other sale or transfer of all or part of the assets of Pare-brise Glass Guys, whether as a going concern or in bankruptcy, liquidation, or other similar proceedings, in which the personal information held by Pare-brise Glass Guys regarding our customers and users is included among the transferred assets.

• To advertisers and advertising networks that need this information to select and deliver relevant ads to you and others. We do not disclose data about identifiable individuals to our advertisers, but we do provide them with aggregated information about our users (for example, we might inform them that 400 women aged 30 to 45 clicked on their ad on a certain day). We may also use this aggregated information to help advertisers target a specific audience (for example, men living in a specific location). Finally, we may use the personal information we have collected about you to display our advertisers’ ads to this targeted audience.

• To contractors, service providers, and other third parties that our company engages (such as analytics and search engine providers who help us improve and optimize our Website) and who are contractually obligated to keep personal information confidential, to use it only to fulfill the purposes for which we shared it with them, and to process it in accordance with the standards set forth in this policy.

• To fulfill the purposes for which you provided the information.

• For any other purpose that we disclose when you provide the information.

• With your consent.

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We may also disclose your personal information:

• To comply with a court order, the law, or legal process, including responding to any regulatory or government requests, in accordance with applicable laws.

• To enforce or apply our Terms of Use, Terms of Sale, and other agreements, including billing and collection.

• If we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Glass Guys Windshields, our customers, or others. This excludes the exchange of personal information with other companies or organizations for the purposes of fraud protection and credit risk reduction.

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TRANSFER OF YOUR PERSONAL INFORMATION​

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We may transfer the personal information we collect about you or that you provide to us, as described in this policy, to contractors, service providers, and other third parties engaged by our company (such as analytics and search engine providers who help us improve and optimize our Website) who are contractually obligated to keep personal information confidential, to use it only to fulfill the purposes for which we have shared it with them, and to process it in accordance with the standards set forth in this policy

 

We may process, store, and transfer your personal information to and within a foreign country, subject to different privacy laws that may or may not be as comprehensive as Canadian law. In such circumstances, the governments, courts, law enforcement agencies, or regulatory bodies of that country may be able to access your personal information under the laws of the foreign country.

By submitting your personal information or engaging with the Website, you consent to such transfer, storage, or processing.

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THE CHOICES THAT GUIDE HOW WE USE AND DISCLOSE YOUR INFORMATION​

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We strive to give you choices regarding the personal information you provide to us. We have established mechanisms to allow you to control your information:

• Tracking and advertising technologies. You can configure your browser to refuse all or some browser cookies, or to notify you when cookies are being sent. To learn how to manage your Flash cookie settings, visit the Flash Player settings page on the Adobe website. If you disable or refuse cookies, please note that certain sections of this Website may not be accessible or may not function properly.

• Promotional offers from the Company. If you have chosen to receive certain emails from us but no longer wish for the Company to use your address/contact information to promote our products and services or those of third parties, you can unsubscribe by clicking the opt-out link at the bottom of the email. This option does not apply to information provided to the Company when purchasing a product, registering a warranty, testing a product or service, or using other services.

• Targeted advertising. We have no control over how third parties collect or use your information for targeted advertising. However, these third parties may offer you options to prevent your information from being collected or used for this purpose. You can opt out of cookies from multiple third-party ad servers and networks at once using a tool created by the Digital Advertising Alliance of Canada and/or another tool created by the Network Advertising Initiative. These websites also contain information about behavioral advertising and how to prevent websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive ads. It means that the network you have opted out of will no longer send you personalized ads based on your preferences and usage habits. 

 

DATA SECURITY 

 

The security of your personal information is of the utmost importance to us. We implement physical, electronic, and administrative measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure.

 

The protection and security of your information is also your responsibility. You are responsible for keeping confidential the password we have provided to you, or that you have chosen, to access certain parts of our Website. We ask that you not share it with anyone. We also urge you to be careful when sharing personal information in public sections of the Website, such as forums, which all visitors can view.

 

Unfortunately, the transmission of personal information over the internet is not entirely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for any circumvention of the privacy or security measures on the Website.

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DATA RETENTION​

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Unless otherwise authorized or required by applicable law or regulation, we will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with all legal, accounting, or reporting requirements. We may anonymize your personal information under certain circumstances so that it is no longer associated with you. We reserve the right to use this anonymous and de-identified data for any legitimate business purpose without prior notice or request for your consent.

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CHILDREN UNDER 13

 

Our Website is not intended for children under the age of 13. Anyone under the age of 13 should not provide any personal information to the Website. We do not knowingly collect personal information from children 13 years of age or younger. If you are under 13, do not use or provide any personal information on this Website or in any of its features or registries, do not make purchases on this Website, do not use its interactive or public features to comment, and do not provide us with any information about yourself, including your name, address, phone number, email address, or any nickname or username you may use. If we learn that we have collected or received personal information about a child under 13 without verifying parental consent, we will delete that information. If you believe we may have any information from a child under 13, please contact us.

 

ACCESSING AND MODIFYING YOUR PERSONAL INFORMATION​

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It is important that your personal information is accurate and up to date. Please keep us informed of any changes to your personal information. You have the legal right to request access to the personal information we hold about you and to have it corrected.

 

If you wish to review, verify, correct, or withdraw consent for the use of your personal information, you may send us an email to request access to, correct, or delete any personal information you have provided to us.

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We may not respond to a request to change personal information if we believe that such a change would violate any law or legal requirement or would render the information inaccurate. We may charge a fee for accessing your personal information, in which case we will notify you in advance.

 

We may ask you for specific information to help us confirm your identity and your right to access, so that we can then provide you with the personal information we have about you or make the requested changes. Applicable laws may allow or prevent us from providing you with access to some or all of the personal information we hold about you, or that we may have destroyed, deleted, or de-identified in accordance with our retention practices and obligations. If we are unable to provide you with access to your personal information, we will explain the reasons why, subject to legal or regulatory restrictions.

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We will provide you with access to your personal information, subject to the exceptions provided for in applicable privacy laws. Examples of these exceptions include:

• Information protected by attorney-client privilege.

• Information used in the official dispute resolution process.

• Information concerning another individual that would disclose their personal information or confidential business information.

• Information for which the cost of disclosure is prohibitive.

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If you have concerns about our response or would like to correct the information provided, you can contact us using the contact information listed below.

 

If you delete your User Contributions from the Website, copies of your User Contributions may remain in caches and on archived pages, or may have been copied or stored by other users of the Website.

 

WITHDRAWAL OF YOUR CONSENT​

 

Under certain circumstances, you have the legal right to withdraw the consent you previously provided regarding the collection, use, and transfer of your personal information. If you wish to do so, please contact us. Please note that if you withdraw your consent, we may not be able to provide you with the relevant product or service. We will explain the implications at the appropriate time to help you make your decision.

 

CHANGES TO OUR PRIVACY POLICY​

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Our policy is to post any changes we make to our Privacy Policy on this page. If we make material changes to how we handle users’ personal information, we will notify you via a notice posted on the Website’s homepage.

 

We post the date the Privacy Policy was last revised at the top of the page. It is your responsibility to ensure that we have a current, active, and functional email address on file for you, and to visit our Website and this Privacy Policy regularly to check for any possible changes. 

 

CONTACT INFORMATION AND COMPLIANCE DISPUTES​

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We welcome your questions, comments, and inquiries regarding this policy and our privacy practices. Please contact us at:

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Pare-brise Glass Guys

P.O. Box 79185 Les Galeries de Hull

Gatineau, Qc

J8Y 6V2

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Email: glassguys@live.ca

Phone: 819-665-1150
​Fax: 819-643-3661

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We have a procedure in place for receiving and responding to complaints and questions regarding our handling of personal information, our implementation of this policy, and applicable privacy laws. To discuss our implementation of this policy, please contact our Privacy Officer using the contact information provided above.

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